Warsaw, Poland

Innovation in Sales and Customer Service

Innowacje w sprzedaży i obsłudze klienta

Bachelor's
Field of studies: Marketing and Sales
Language: PolishStudies in Polish
Subject area: economy and administration
Kind of studies: full-time studies, part-time studies
Studies online Studies online
  • Description:

  • pl
University website: www.merito.pl/english/warszawa
Customer
In sales, commerce and economics, a customer (sometimes known as a client, buyer, or purchaser) is the recipient of a good, service, product or an idea - obtained from a seller, vendor, or supplier via a financial transaction or exchange for money or some other valuable consideration.
Innovation
Innovation can be defined simply as a "new idea, device or method". However, innovation is often also viewed as the application of better solutions that meet new requirements, unarticulated needs, or existing market needs. Such innovation takes place through the provision of more-effective products, processes, services, technologies, or business models that are made available to markets, governments and society. The term "innovation" can be defined as something original and more effective and, as a consequence, new, that "breaks into" the market or society. Innovation is related to, but not the same as, invention, as innovation is more apt to involve the practical implementation of an invention (i.e. new/improved ability) to make a meaningful impact in the market or society, and not all innovations require an invention. Innovation often manifests itself via the engineering process, when the problem being solved is of a technical or scientific nature. The opposite of innovation is exnovation.
Sales
Sales is activity related to selling or the amount of goods or services sold in a given time period.
Innovation
Our need for innovation has shifted power closer to the source of that power—Us. We are the future.
Max Mckeown. 'Preface', The Truth About Innovation, (2008).
Sales
The sales department isn't the whole company, but the whole company had better be the sales department.
Philip Kotler cited in: Michael R. Czinkota (1999), Marketing: Best Practices. p. 11
Innovation
As the births of living creatures at first are ill-shapen, so are all Innovations, which are the births of time.
Francis Bacon, ‘Of Innovations’, Essays, 24.

Contact:

ul. Łabiszyńska 25
Targówek
03-204 Warszawa
tel. 22 256 23 00

Biuro Rekrutacji studiów I, II stopnia
Tel.: 22 256 23 04
E-mail: rekrutacja@wsb.warszawa.pl

Dział Studiów Podyplomowych i Szkoleń
Tel.: 22 256 23 17
E-mail: dsp@wsb.warszawa.pl
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